Privacy Notice

We, Deutsche Bank AG and its affiliates, (“Deutsche Bank”) are pleased that you, the website user, have chosen to visit our x-market websites (the “Websites”) and thank you for taking an interest in x-markets and the related information and services. We are aware of the importance of the personal data that are entrusted to us. It is one of our fundamental responsibilities as a bank to ensure that we protect the information entrusted to us by our clients and our website visitors. Please find below select security measures we established to protect your privacy. 

Controller 

Deutsche Bank AG 
Taunusanlage 12 
60325 Frankfurt am Main 
Tel: +49 (69) 910-10000 
Fax: +49 (69) 910-10001 
E-mail: deutsche.bank@db.com 

Data Protection Officer

Deutsche Bank AG 
Data protection officer 
Taunusanlage 12 
60325 Frankfurt am Main 
Tel: +49 (69) 910-10000 
E-mail: datenschutz.db@db.com

Why does Deutsche Bank collect personal information?

We collect, process, and use personal information on our websites in order to offer you even better products and services, best adapt our business processes to our clients’ needs, and steer you to the most suitable product information and to MyX-markets.

How is information collected and how long is it retained?

Information collected on our website will only be retained for as long as necessary to fulfil the purpose for which it was collected. If you wish to access or correct any information Deutsche Bank AG holds about you, you may have your data deleted, blocked or corrected (as long as compliant with applicable law). You have the right to access the personal information we hold about you; this service is free of charge.

What information is collected and how is it used?

Personal data (including name, email address and telephone number) are only recorded by us if you actively and voluntarily provide us with this data, e.g. when registering for email services. The data control of the personal data transmitted by you in the context of registration or the use of a service lies with Deutsche Bank AG, which is fully responsible for the security of your personal data and compliance with the applicable data protection regulations. The data collected as part of these personalized services by Deutsche Bank AG will not be used for advertising or market research purposes without your express consent. Data will only be passed on to third parties if these third parties are members of the Deutsche Bank Group, the disclosure is necessary for the provision of the requested access or service, your consent to disclosure has been given or disclosure is otherwise permitted under data protection laws (including processing by carefully selected and monitored service providers as part of order data processing in accordance with the German Federal Data Protection Act (BDSG)).

Personal data received via the website are only used for limited purposes. This includes the possibility of responding to your request and providing the access or service you have requested, processing within the scope of the respective service or granting access to specific or individual information. This also extends to other tasks that are directly related to the requested service, the existing legal relationship with you, regulatory and legal purposes or other activities required by law as well as to prevent fraud or other illegal activities including the intrusion into IT systems.

In addition, the forwarded personal data can be stored and used to support the customer relationship, to determine your business needs, to optimize services and to offer new services, if and to the extent that this use is part of the requested service or you have consented to this use.

How is information retained, protected, and used?

Information input collected through this website will be transferred to the responsible Deutsche Bank AG division. Banking secrecy as well as confidentiality are maintained. Data will not be transferred to third parties, unless necessary to answer your queries (i.e. leaflets dispatched by vendors). Your information is used to exclusively fulfil the purpose for which it is collected, relating to the website through which it is collected.
Websites through which we collect your information are usually encoded using the encryption module of your browser. These sites are certified by renowned institutions for international encryption technique, analogous to Deutsche Bank’s Internet Banking. Moreover, Deutsche Bank AG put in place additional and comprehensive state-of-the-art security measures when both accounts and custody accounts are accessed via the Internet. Firewalls prevent unauthorized access.

Diverse encryption and identification layers protect customer information from intrusion or disclosure to third parties during data transfer. Furthermore, Deutsche Bank AG internally uses sophisticated encoding methods in order to prevent de-coding by unauthorised persons. Moreover, an electronic identifier is generated during data transfer to safeguard your information.

External links

You may find external links on our Website directing you to sites maintained by third parties. Deutsche Bank has no influence on data protection, the content or the structure of such websites operated by third parties. For more information, please refer to the data protection information of the respective responsible website operator.  

Cookie Notes

In view of the importance of data privacy, and our obligations of transparency, we provide information below about cookies, how we use them on our website and what options you have, if you wish to activate or deactivate these cookies.

What are cookies?

Cookies are small text files that are sent to your computer to ensure the technical functionality of the website and to recognize it in the context of the use of websites.

When trying to understand and control cookies, it can help to know following terminology:

• Cookies installed on your device by the organization running the website you are visiting are known as “first party” cookies.
• Cookies installed on your device via the website you are visiting by another organization are termed “third party” cookies. An example is a cookie set by a specialist website analytics company that provides the website owner with data on the numbers of people visiting its website (Cookies for range and usage analysis).
• So-called “persistent cookies” remain on your device even after you close your internet browser. They are activated each time you visit the website that created that particular cookie. For example, where a "persistent cookie" is used on a website to remember your login details, you will not need to enter those details each time you visit that website (Functional and preference cookies).
• Session cookies, by contrast, are temporary and are typically used to enable the website to operate, e.g. by permitting a user to move from page to page without having to log in again. Once you close your browser, all session cookies are deleted (Technically necessary cookies).
• Flash cookies are installed by websites that contain media (e.g. video clips). Adobe Flash software is required for this. This allows content to be downloaded more quickly and information to be stored, for example that the content has been accessed from your device (Functional and preference cookies).

Which cookies do we use?

This website uses cookies, that are necessary for the technical functionality of our website and the recognition of errors and security relevant conspicuous features or to offer a service or functionality requested by you; e.g. a cookie that "remembers" your personal settings such as selected language or similar.

The following technically necessary cookies are used.

Cookie-name	Purpose of use	Class	Lifetime	Type	Processing Company
db_cookiedeclaration_status	Is set as soon as the cookie banner (upper edge of the screen) has been confirmed	Technically necessary	1 year	Permanent	Deutsche Bank AG
LS4_ * (LS4_ *: An exact cookie name cannot be defined as this is always regenerated by the system.)	Technical cookie for the live price data. The exact name (s) vary depending on the session.	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
LS__cookie_test#	Checks whether the setting of cookies is possible, will be removed again immediately	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
{Guid}_History	Saves the currently selected product group, {Guid} corresponds to the internal ID of the group	Technically necessary	Rest of the day	Permanent	Deutsche Bank AG
PRODUCT_OVERVIEW_PAGE_SIZE_COOKIE_NAME	Search results per page - does not work for all lists	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
topHeaderTicker_hidden	Price ticker is displayed in the header	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
topHeaderTicker_paused	Pause price ticker in the header	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
magazineLoginCalled	Is set when selecting magazines for an order	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
.ASPXAUTH	User login - Used as soon as a user logs in	Technically necessary	Session	Session-Cookie	Deutsche Bank AG
Disclaimer	Disclaimer of the site must be accepted in order to use the site. Not used in all countries. (e.g. active on the Swiss side)	Technically necessary	6 months	Permanent	Deutsche Bank AG
wt3_eid	Fraud detection	Technically necessary	6 months	Permanent	Webtrekk GmbH
wt3_sid	Session-Management	Technically necessary	Session	Session-Cookie	Webtrekk GmbH
wt3_cdbeid	Session-Management	Technically necessary	Session	Session-Cookie	Webtrekk GmbH
wt_rla	Number of requests that can still be sent	Technically necessary	2 months	Permanent	Webtrekk GmbH
wt_nbg_Q3	Is set by the load balancer so that all requests from a user are sent to the same track server	Technically necessary	Session	Permanent	Webtrekk GmbH

How to control cookies?

With the help of some cookies you can take full advantage of the functionality of our website. If you do not activate or deactivate certain cookies, it is possible that certain functions will not be available as expected.
You can also set your web browser to deactivate cookies. Please note that most browsers offer different options for protecting your privacy. You can e.g. B. Allow first-party cookies, but block third-party cookies or receive a notification every time a website tries to install a cookie. Please note that deactivating cookies in this way means that new cookies cannot be set. However, it does not prevent previously set cookies from continuing to work on your device until you have deleted all cookies in your browser settings. You can usually find instructions for managing cookies on your browser under the help function of the browser or in the operating instructions for your smartphone.

Your data protection rights

Every data subject has a right of access (article 15 GDPR), a right to rectification (article 16 GDPR), a right to erasure (article 17 GDPR), a right to restriction of processing (article 18 GDPR), a right to object (article 21 GDPR) and a right to data portability (article 20 GDPR). The right of access and right to erasure are subject to the restrictions under sections 34 and 35 BDSG. Data subjects also have a right to lodge a complaint with a supervisory authority (article 77 GDPR in conjunction with section 19 BDSG). 

You may revoke your consent to the processing of personal data at any time. This also applies to the revocation of declarations of consent that are granted prior to the entry into force of the EU General Data Protection Regulation, i.e., prior to 25 May 2018. Please be advised that the revocation will only take effect in the future. Any processing that was carried out prior to the revocation shall not be affected thereby.

Scope of your obligations to provide data

In principle, you are not obliged to provide us with your personal data. However, if you do not do so, we will not be able to make our website available to you or will no longer be able to provide you with the full range of functions, will not be able to answer your inquiries to us and will not be able to enter into a contract with you.

Information on your right to object under article 21 of the EU General Data Protection Regulation (GDPR)

1. Ad hoc right to object 

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on article 6 (1) e) GDPR (processing in the public interest) and article 6 (1) f) GDPR (processing for the purposes of safeguarding legitimate interests); this includes any profiling based on those provisions within the meaning of article 4 (4) GDPR. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or unless the processing is for the establishment, exercise or defence of legal claims. 

2. Right to object to the processing of data for marketing purposes 

In certain cases, we process your personal data for direct marketing purposes. You have the right to object at any time to processing of personal data concerning yourself for such marketing, which includes profiling to the extent that it is related to such direct marketing. If you object to processing for direct marketing purposes, we will no longer processes your personal data for such purposes. 

There are no formal requirements for lodging an objection; where possible it should be made by telephone to: +49 (69) 910-10000 or alternatively at the branch.

 

If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.
 
If you have any queries, concerns or further questions pertaining to data protection at Deutsche Bank, please contact us by clicking on the Contact Us button.